- Do you have a gift for knowing what other people need?
- Do you instinctively know the right thing to do?
- Are you a highly independent person always thinking of newer, better ways of doing things?
If the above sounds like you, then consider OTIP for your next career move!
As a member of our Member Relations and Privacy team, your responsibilities will include:
- Representing the OTIP Group of Companies (OGC) when responding to escalated complaints for auto, home, life, long term disability, group health and dental insurance and resolving customer dissatisfaction.
- Communicating final outcomes to internal and external parties involved in a clear and respectful manner, explaining rationale and options when available.
- Serving as a company resource for management in formulating or modifying policy and procedures by providing current or historical data on customer feedback trends. Facilitating discussions to review customer data and develop processes to improve the customer experience.
- Planning, designing and implementing customer surveys to derive key metrics in alignment with the business’ objectives by designing, deploying, collecting, analyzing, researching and consolidating survey data in reports.
- Implementing privacy risk management measures to ensure ongoing compliance with applicable provincial and federal privacy legislation by conducting and reporting privacy audits, reviewing and handling access to information requests, completing privacy risk reviews of projects, responding to privacy inquiries and complaints, and conducting privacy training and awareness.
If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:
- A RIBO license or willing to obtain.
- A university degree or college diploma in business or a related field.
- A minimum of three years’ experience in personal lines automobile and property insurance and/or group benefits.
- A Chartered Insurance Professional (CIP) designation is considered an asset.
- Knowledge of federal and provincial privacy legislation.
- Innovative and a self-starter with good research, analysis and report writing abilities and able to develop and implement new policies, procedures and practices.
- Intermediate knowledge of Microsoft Office Suite applications.